Michelle Laborde has leveraged her extensive international industry experience and innovative management strategies to transform Mount Pleasant Veterinary Hospital (Jalan Gelenggang). As a practice manager, Michelle has not only revolutionized the clinic's operations but also established herself as a wellness champion.

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1. Comprehensive Wellness Programs: Michelle introduced holistic wellness programs that include company-based facilities such as mental health resources but, more importantly, she has developed a listening skill with all staff members with whom she checks in with every morning. These programs have helped reduce stress and improve the overall well-being of the staff.

2. Flexible Work Arrangements:  To promote work-life balance, Michelle implemented flexible scheduling options and is developing remote work opportunities where feasible. This flexibility has resulted in higher job satisfaction and retention rates.

3. Supportive Work Environment: Michelle fosters a supportive and inclusive work environment, encouraging open communication and collaboration. Her empathetic leadership style ensures that staff feel valued and supported in their roles.

 

Bret Benjamin, the Mars Veterinary Health General Manager for Singapore, and Hong Kong, exemplifies outstanding leadership in the veterinary industry through his exceptional managerial skills, profound empathy, and unwavering commitment to his staff. His personable and caring attitude has not only transformed the work environment but also fostered an unparalleled sense of loyalty and a collective drive for excellence among his team. Bret’s influence extends beyond his immediate team, making a significant impact on the broader veterinary community in Singapore.

1. **Empathy and Understanding: ** Bret invests time in understanding the individual needs and challenges of his staff, providing personalized support and guidance. His empathetic approach builds strong, trusting relationships, enhancing team morale and cohesion.

2. **Active Listening and Communication: ** Bret prioritizes clear and open communication, encouraging staff to share their ideas and concerns. His active listening and responsiveness demonstrate his commitment to addressing the needs of his team, fostering a culture of mutual respect and collaboration.

3. **Recognition and Appreciation: ** Bret regularly acknowledges and celebrates the achievements and contributions of his staff. Through awards, public recognition, and personal notes of appreciation, he ensures that team members feel valued and motivated to excel.